General Terms
These Terms and Conditions govern all use of the Atlantic Ace Casino website and services. By creating an account or placing wagers, users agree to be bound by these terms in their entirety.
Atlantic Ace Casino reserves the right to modify these terms at any time. Continued use of the platform following any changes constitutes acceptance of the revised terms. Players bear responsibility for reviewing terms periodically.
Eligibility Requirements
Participation in real-money gambling at Atlantic Ace Casino requires meeting specific eligibility criteria:
- Minimum age of 19 years (or 18 in Alberta, Manitoba, and Quebec)
- Legal residency in a jurisdiction where online gambling is permitted
- Completion of identity verification procedures
- Acceptance of these Terms and Conditions
- One account per person, household, or IP address
Account Registration
Players must provide accurate personal information during registration. False or misleading information may result in account closure and forfeiture of funds. Required information includes:
- Full legal name matching government-issued identification
- Current residential address
- Valid email address
- Date of birth
- Telephone number
Deposits and Withdrawals
Deposit Terms
- Minimum deposit amount: $20 CAD
- Maximum deposit limits vary by payment method and VIP status
- The casino reserves the right to request source of funds documentation
- Deposits made with third-party payment methods are prohibited
Withdrawal Terms
| Condition | Requirement |
|---|---|
| Minimum withdrawal | $50 CAD |
| Identity verification | Required before first withdrawal |
| Withdrawal method | Same as deposit method when possible |
| Processing time | 24-72 hours depending on method |
The casino may impose weekly or monthly withdrawal limits based on player status. VIP members enjoy elevated limits as outlined in the VIP program terms.
Verification Procedures
All players must complete Know Your Customer (KYC) verification before processing withdrawals. Acceptable documentation includes:
- Government-issued photo identification (passport, driver’s licence)
- Proof of address dated within 90 days (utility bill, bank statement)
- Payment method verification (credit card photo, banking screenshot)
Bonus Terms
General Bonus Conditions
- Bonuses are optional and may be declined at any time
- Wagering requirements must be completed before withdrawal
- Maximum bet while wagering: $10 per round
- Bonus abuse or irregular play patterns may void bonuses
- Only one bonus may be active at any time
Wagering Requirements
Standard wagering requirements apply to all promotional offers unless otherwise stated. Game contributions toward wagering vary:
- Slots and Scratch Cards: 100%
- Table Games: 10%
- Live Casino: 5%
- Some games excluded entirely
Bonus Expiration
Unused bonuses and associated winnings expire 30 days after activation. Expired bonus funds cannot be reinstated under any circumstances.
Responsible Gaming
Atlantic Ace Casino promotes responsible gambling and provides tools to help players maintain control.
Available Tools
- Deposit limits: Daily, weekly, or monthly caps on deposits
- Loss limits: Maximum allowable losses over set periods
- Session limits: Time-based alerts during gameplay
- Cooling-off periods: Temporary account suspension (24 hours to 6 weeks)
- Self-exclusion: Long-term account closure (6 months to permanent)
Support Resources
Players experiencing gambling difficulties should contact:
- ConnexOntario: 1-866-531-2600
- Gamblers Anonymous Canada: www.gacanada.ca
- Canadian Centre on Substance Use and Addiction: ccsa.ca
Prohibited Activities
The following activities result in immediate account termination and fund forfeiture:
- Operating multiple accounts
- Colluding with other players
- Using automated betting software
- Exploiting technical errors or bugs
- Money laundering or fraud
- Chargebacks or payment disputes without cause
- Providing false identification documents
Limitation of Liability
Atlantic Ace Casino provides services “as is” without warranties of any kind. The casino bears no responsibility for:
- Technical failures or interruptions
- Losses resulting from user error
- Unauthorized account access due to player negligence
- Actions of third-party payment providers
Maximum liability shall not exceed the balance held in the player’s account at the time of any claim.
Dispute Resolution
Players must submit disputes within 30 days of the incident through official support channels. The casino will investigate and respond within 14 business days. Decisions made following investigation are considered final.
Unresolved disputes may be escalated to the relevant gaming authority under which the casino operates.
Governing Law
These Terms and Conditions are governed by the laws of Curacao. Any legal proceedings shall take place in the courts of that jurisdiction.
Contact Information
Questions regarding these terms should be directed to customer support via live chat or email. Support operates 24 hours daily, 7 days per week.
By using Atlantic Ace Casino, players acknowledge reading, understanding, and agreeing to these Terms and Conditions in full.